The time depends on the installation work required and the corresponding authorisations. We will inform you of the expected registration time in the letter with the technical-economic terms and conditions.
However, the reference times required to install a new connection point are as follows (in working days):
Low-voltage supplies (up to 1,000 V)
High-voltage supplies (more than 1,000 V)
This calculation of the time does not include the time required to process authorisations, official permits or the approval of third parties, as required to perform the activities for which e-distribución is not responsible and for which their exact duration cannot be estimated.
We can rule out a problem in your installation if the outage is affecting your home and the surrounding buildings.
There are two options:
-There is a scheduled outage for grid upgrading and maintenance purposes.
-There is a problem in the grid of e-distribución. Please contact us at:
En cuanto nos des aviso, procederemos a localizar la incidencia para conseguir restablecer el servicio lo antes posible, garantizando siempre tu seguridad.