Advices in case of an incidence in the electric network

What do you need to do in the event of an outage?

First and foremost, keep calm.

Lighted bulb that shows that there is no incidence in the supply

Power will be restored within a very short period of time in the case of faults in the grid that can be solved with automated systems. In some cases, the incident might be more serious and we might take more time to have your power restored. In any case, here are a few tips on what to do in the event of an outage:

  1. Have torches or rechargeable lamps and spare batteries. Remember to store them in the same place and that everyone at home knows where they are stored.
  2. Do not use candles to prevent the risk of fire. If you only have candles, make sure they are not close to curtains, mattresses, wooden elements, flammable materials and children.
  3. If possible, do not open the refrigerator and freezer to make sure that the food inside is kept at the correct temperature to preserve it.
  4. Disconnect any home appliances that were switched on at the time of the outage to make sure they are not left unsupervised when power is restored and they are started again. For example, an iron, a toaster or an oven.

Bear in mind that the service might be restored at any time with no prior warning, regardless of the information about the expected restoration times we have given you. Therefore, we do not recommend you to perform repairs during the outage.

In many cases, your fuse box might be the cause for the outage. Therefore, we recommend you to learn about how it works. It might have disconnected, for example, because you have exceeded your contracted power.