Electrical fraud and anomalies

Combatting fraud will increase the safety for everyone

Why should you report suspected cases of fraud?

Electricity fraud has very serious consequences.

In particular, in relation to the health of people. Learn about what e-distribución does to combat fraud and what you have to do to report a suspected case of fraud.

How should you act in the event of an alleged manipulation of the electricity supply?

The first thing you should know is that illegal connections carry a significant physical risk as they can cause electrocution and even death to those who make them, but they can affect you and the rest of the neighbors due to the lack of security that having a manipulated installation entails. Such as increasing the risk of fire. Although these situations of risk constitute the most serious danger they are not the only problem that an illegal installation can suppose for you and your neighbors since the fraud that others commit supposes a substantial increase of your electrical invoice, causes overloads and continuous cuts of light.

You must remember that the ownership of the electrical installations belongs to you and the rest of the neighbors and it will be on you who will be legally responsible in case of an accident.


infographic with the consequences of electricity fraud


What can you do?

If you are directly affected by a manipulation of the installations, you can contact us anonymously by calling toll free        800 760 220, the e-mail anomalias@enel.comor the form on our website




infographic showing what an approved installation guarantees

Do you need to pay a bill?

Here we can help you to regularize an invoice generated by a fraud file.


We listen to you

If you need our assistance, please call us

800 760 220


We read you

If you need our assistance, write us