Why has a report been opened for my contract?

What should I do in this case?

How is a fraud or a metering anomaly report processed?

A boy is in front of a personal computer managing an electrical fraud file.

Surely questions like these can assault you if you have received a letter indicating that there is an anomaly and a quantity of kWh not billed is shown.

As a consequence of this anomaly, from e-distribution, we open a file that allows us to elucidate what has happened and put a solution to it.

What should I do to solve it?

The first thing you should do is contact us so that we can detail all the steps to be taken to manage your case.

It is important that you have the letter that you received at home, since it includes essential information, such as the reference needed to manage your file.

In the same letter we provide you with different channels of attention (telephone and e-mail).

About fraud and dossiers