Online help
In our online help section, we help you find answers to the most common questions about our services.
Contact
Do you want to contact us?
On this page, we offer different ways to contact us so you can resolve your queries or manage your requests quickly and easily.
Customer service chatbot
Our chatbot allows you to resolve queries and manage faults without having to make a phone call.
With the chatbot you can:
- Report a fault immediately.
- Check the status of an existing report.
- Notify us of your disagreement with a planned job.
Access the chatbot via the icon located at the bottom of the page.
Contact numbers
You have access to a free general customer service number, as well as specific numbers for:
- Faults
- Fraud
- New supplies
General customer enquiries
Customer Services (From Spain)
900 878 119
Customer Services (from outside Spain)
+34 937 061 513
If you have a fault (support available in Spanish, Catalan and English)
Centralized breakdown assistance service
900 878 212
To report suspected fraud
Fraud Line
800 760 220
To request a new supply point
Call Centre New Supplies
900 920 959 | Lines open: Monday to Friday from 8 am to 6 pm (new supply points only)
If you have a query about Self-consumption
Self-consumption Consultation Service
900 920 974
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