On 1 June 2021, the new tariff regime for electricity supply, established by Order TED / 371/2021 of 19 April, which established the prices of electricity system charges and capacity payments, came into force.
This Order entails the necessary adaptations of the computer systems to be able to adapt billing to the new structure of transport and distribution tolls and charges, adaptations that, logically, impact both distribution companies and marketers.
For any clarification regarding the letter that you received on May 17th, 2021, you can direct your inquiries to the email Facturacion.edistribucion@enel.com, in addition to the usual contact channels.