Guide for registration and consultation of connections

Online registration of your requests: From the private area of the e-distribution website you can make your requests for new supplies and power extensions, even in the case of provisional, eventual, and complementary supplies (SOS), as well as modification of existing supplies. You can also use the online forms to register new generation and self-consumption requests. It includes the cartographic positioning of the point where you request the delivery of the energy. You will obtain the code for the online request after completing the form.

Tracking your requests: You have updated information on the status of your requests and the next steps until the CUPS are contracted. You have access to all the documentation received and sent. In addition, you can provide the required documentation during the processing.

Web payment gateway: You can accept the technical and economic conditions and proceed to pay safely by credit card. Your application will be accepted and you will be able to download the invoice. You also have available the link for payment by bank gateway in the technical and economic conditions sent to you.

To register as a legal representative of a company/company, you have to attach:

1. Your personal documentation (according to the conditions explained in the registration of an individual).

If your registration is as a private individual and you are Spanish, you have to select the option "Documento NIF" and attach a full image of your ID (mainly on the side where the photo is).

If you are registered as a private individual, are a citizen of the European Union, and have an NIE, select "NIE" as the document type. In this case, it will be necessary to attach the images of two documents: the NIE or European Union Citizen Registration Certificate and the passport.

If you are registered as a private individual and are not a citizen of the European Union, select "NIE document" or "passport" type and attach an image of the selected document.

2. Company's VAT number.

3. An official document that accredits your legal representation in the company (deed of incorporation or similar).

Let's see it with an example of a user "X" who is the legal representative of the company "Y" and wants to register a working user "Z" so that he can follow up on the connection requests generated by the company "Y".

1. The web user "X" when entering the private area, must select the role of representative of the company "Y". 

2. To add an employee, you must click on the direct access that appears in the "Home" of the private area, called "Manage my company".

Once inside, you will see the option to add a worker.

3. By filling in the form with the DNI and the data of the worker in question, you will automatically register him as a "Z" worker of company "Y". This process does not require a copy of the DNI, as the worker will only see what he is authorized to see by the person registering him.

The employee will be notified that he has been added as an employee of the company "Y". 

If this worker already has a web user, he will see two roles, the individual with his supply data and the worker of the company "Y" assigned to him. If he did not have a web user, he would only have the role of worker.

4. Now, the representative of company "Y" must access the section "Your connection requests" and from the list of requests, he will mark those he wants to assign to worker "Z". You can filter the list by deploying the filters at the beginning.

Once you have selected the applications you wish to authorize, you will generate authorization by clicking on the "Assign worker" button at the bottom of the list. The following table will open showing the list of available workers, from which the assigned one is selected and the authorization is saved.

It automatically generates an authorization that remains visible at the bottom of the list and that you can consult or remove at any time.

5. User "Z", when accessing the website, will have to select the role of the worker from company "Y" and then access the service "Your Connection Requests", where he will see the requests assigned to him and will be able to track them.

First, you must select the profile with which you are making the request: Requestor (promoter/client who will bear the cost), Representative (designated by the applicant to process the application before e-distribución), or Professional Association and provide the identification data.

Once you have accessed your private area of the website, in the main bar you have the drop-down menu "NETWORK CONNECTION" from which you can choose the type of request you wish to make: new/modification supply point, modification of an installation or a new self-consumption generation.

You will notice that as you advance from the screen you will be able to save the work done using the "Save draft" button so that you can continue your request at another time.

If you are interested in simulating the technical-economic conditions of the supply request, you can do so before proceeding to open the request and thus evaluate which alternative you want to request:

If you are interested in simulating self-consumption through the Distribution Network, you can previously verify that the consumption points and generation facilities meet the conditions of RD 244/19 to be part of the same self-consumption (CAU). To do this, identify the points of consumption through the CUPS or the request for new supply in progress and establish, in turn, the generation facilities through their geographical location and we will indicate whether or not the detailed consumption and generation points meet the conditions for self-consumption through the distribution network. Once you know it, you can decide whether to continue with the application registration or postpone it.

You must specify the type of request you need to manage among the 5 options shown: New supply, Power extension / Voltage change, Provisional supplied by builders, Temporary and Supplementary supply:

Then, you will have to answer the following three questions:

You will need to indicate the "property address" of the supply, adding the postal address in the case of indicating that it is in the "Urban" Zone as well as a "Clarifier" that complements the address if necessary or the "Area and Plot" in the case of indicating the "Rural" Area.

Next, you must position on the map the desired power delivery point where you want to install the new General Protection Box (or the existing one, if applicable).

We will show you the existing estates in our database at the address you have indicated and those adjacent to it.

• If your request responds to a new property, a new supply on a public road, a provisional supply, temporary, complementary, or a consequence of the segregation of an existing plot: click on the button "New property in street directory".
• If your request responds to a new supply in an existing building (new commercial premises, lift installation, etc.) or it is the modification of one of the existing supplies in any of the estates shown: you must select that estate from among the estate that we propose by clicking on its "Select" button and we will show you all its points of consumption, identified by their direction and tension. If the request is for any of them, you must click on the "Select" button at the supply point for which you are going to make the request. Otherwise, you must click on the "New point of consumption in the selected estate" button.
  

If you have selected to create a "New property in street directory" \ "New point of consumption in the selected estate" or have indicated "Rural area", you must inform the technical characteristics of your request, selecting the Use and Detail of the property, as well as all the future supply points, indicating for each of them their voltage and power.

Remember to create as many properties as buildings with a different cadastral property, include your request, and indicate in the "Observations" field any aspect related to your request that you consider relevant and select the option "Yes or "No" to receive or not our assessment of the new network extension if necessary.

All that's left to do is attach the requested documentation and we'll provide you with the code of your request, with which you can follow its progress through the website or in your communications with us.

You must indicate the installation to be modified by one of the CUPS that depend on it or identify it by its address. It is important that once you have informed yourself of the address of the requested, you indicate on the plan the location of a point of the Installation or the connection to be modified.

In the Observations field, you can report all the characteristics of the requested deviation, providing all the information that helps to define the scope.

Finally, all that remains is for you to attach the requested documentation, and we will provide you with the code of your request with which you will be able to follow its evolution through the website or in your communications with us.

Choose the type of generation request that fits your needs: 

In the Generation with a direct connection to the distribution network, you will have to report at least one generation point. In the rest of the types of requests (self-consumption) you will also have to inform one or more associated consumption points.

You can identify the Consumption Points by at least one of their CUPS (Unified Supply Point Code) or, if CUPS does not yet exist, by the code of the current supply request that will generate at the end of its process the consumption CUPS associated with future self-consumption. Then you'll need to position it on the plane.

You can add the Generation Points by identifying them by their address, locating them on the map, and indicating their associated facilities and technical characteristics. If more Generation points are connected in the installation, you will have to inform them in the same way.

Once all the generation points associated with the request have been registered, the requested access capacity will be displayed, which by default will be the installed generation capacity. However, you can modify this power field if you want to request an access capacity power that is lower than the installed power.

Finally, all that remains is for you to attach the additional required documentation and we will provide you with the code of your application with which you will be able to follow its evolution through the website or in your communications with us.

You can track your requests via the "My processed connection request" menu:

Depending on the Role chosen (Personal Role, Representative Role, or Worker Role) the requests you'll see will be different.

Once you choose from "My processed connection requests" the one you want to view:

• You have all the information related to your request, as well as its status and the next steps until its completion.
• You have access to all the documentation received and sent.
• You can manage the provision of documentation required during the processing and acceptance of the technical-economic conditions.

The application tracking chart is represented in 2 phases:

1.- Study phase: where the stages that comprise the processing from the time you made the application to the sending of the technical and economic conditions by us are reported, pending acceptance by you if they are of interest to you. At the same time, you will be able to provide any additional information that we may have requested.

2.- Execution phase: It will be shown after you accept the technical-economic conditions and details the conditions associated with the execution of the installations, both those executed by e-distribución and those executed through an authorized installer. At the same time, you can provide the documentation by clicking on the "Attach information" button.

For completed new supply requests, you will be able to consult in the "CUPS" section the supply points that have been created associated with this request and you will be able to see if they are contractable, at which point you will be able to formalize a supply contract with the supplier of your choice.

Once within your generation application, you can directly accredit the Generation Milestones following R.D.L. 23/2020:

The self-consumption code (CAU) is the code that allows each self-consumption installation to be univocally identified as it relates all the consumption and generation points associated with it.

The CAU is a 26-digit code provided by the distribution company and must be requested by the installer, the end customer, the promoter or any agent representing the customer.

• With the Administration, for low voltage installations and generation power of less than 100 kW, to carry out the Administrative processing of the installation.
  
• With your supplier, for high voltage installations or generation power equal to or greater than 100 kW, formalize the corresponding contract modification to include the self-consumption modality in your supply contract.
• With the Distributor, for any query or complaint related to the processing of your self-consumption installation during its contracting phase.

Where to request the CAU? You have direct access from the private area of the e-distribution website by clicking here.

Once you access the form, we need the following information to provide you with the CAU code:

If you have an access and connection request for the generation installation, you must provide us with its code.

CUPS of consumption associated with self-consumption. In the case of collective self-consumption installations, only one CAU must be requested, informing one of the consumption CUPS that participate in the collective installation.

- Type of self-consumption:

•  Individual
•  Collective

- Section:

•  No Surplus
•  With Surplus

- Subsection:

•  With compensation
•  Without compensation and a single access contract (consumption, ancillary services contract does not apply)
•  Without compensation and with an additional SSAA contract (consumer contract and independent auxiliary services)

All these data can be entered in the following form:

When you finish the request, the CAU code will be displayed in a pop-up message, save it, it is the code that will allow you to identify your self-consumption installation.

Through the Self-Consumption/Generation Menu, you can consult and process the Operational Notifications of your requests following R.D. 647/20 which establishes a set of notifications before the effective commissioning of electricity generation modules.

Download HV Protections Adjustment Agreement

Download MV/LV Protections Adjustment Agreement

Download MV-LV Balearic Islands MV-LV Protections Adjustment Agreement

Download Operation Protocol for the energisation of HV installations

Download MGE Final Certificate to be issued by authorised installer 

In the tabs at the bottom of your application's tracking screen, you have specific information about your request: 

You can obtain a receipt that accredits all communications made through the website by using the "Obtain document receipt" button accessible from your application.

Through the "Make Consultation" button, you can make any type of query regarding your current request:

As we respond to your consultations, we will notify you by email so that you can access the website to see these answers. At the same time, you have access to the history of consultations and responses for each request.

Through the "Request cancellation" button you can process the cancellation of the current request.

If your request is in the "Pending acceptance of offer" status, you will be able to accept the technical-economic conditions by following actions:

• Payment through the website through a secure bank gateway with your bank card or bizum, for which you must click on the "Online payment" button. You can also access the payment gateway through the web address indicated in your technical-economic conditions / previous proposal. This online payment can be made by the applicant or the authorized representative, generating, by default, an invoice in the name of the applicant. If you need to invoice in the name of a third party, it will be necessary to previously prove the authorization of payment to a third party by the applicant through the mail conexiones.edistribucion@enel.com
• By bank transfer to the account indicated in the technical-economic conditions / previous proposal and attaching the receipt of the bank transfer made by clicking on the button "Attach proof of payment".