The process of connecting a supply
Connection requests
To deliver electrical energy to a new supply, it is necessary to enable a connection point to the distribution network and carry out the installation up to the customer's electrical supply. This necessary connection work between the client and network is technically known as a “connection”.
When you need to have a new electrical energy supply or expand the power of an existing one, you must process a request that will entail the execution of a new electrical connection or the adaptation of the network facilities to be able to serve it.
Types
When a new supply requires a connection to the distribution network, you can make your connection requests using the online forms available in the private area of the website, in the section Connection to the Network / New supply registration/ modification request, for the following cases:
- New supply, in case you need an electrical connection for a new property, or it is an existing property (which already has a connection), but your supply was not initially planned (for example, partition of a local).
- Power Extension/Voltage Change, in case you already have a connection and need to expand the power or change the voltage of your supply. You must also select this option if your supply has a contract but is terminated.
- Temporary: select this option if you need an electrical connection for a short-term supply (fairs, itinerant supplies, etc.).
- Provisional supplied by builders: if you need a provisional electrical connection to perform work.
- Supplementary supply: if you already have an electrical connection and need a second one for security of supply (relief supply).
- Extensions or new distributor points connected ‘downstream’ to the e-distribución network. In this same menu for distributors, within the private website, web forms are also available for processing generation and demand acceptances to the e-distribución network.
In the case of building renovations, which may involve a CUPS unification/segregation, it is not yet possible to manage this online, so you must send an email to conexiones.edistribucion@enel.com, attaching the following downloadable form.
Phases for processing a connection
Infographic showing the stages involved in applying for an electrical connection: application registration, presentation of conditions, acceptance of conditions, execution of work, and availability to contract.
Customer application registration: Technical report on installations (sample report template)
In accordance with Circular 1/2024 of the CNMC, applications falling within the scope of RD 1183 must include a technical report describing the new electricity consumption installation.
Indicative execution schedule for facilities subject to RD 1183/2020 (CNMC Circular 1/2024).
Guide for managing new supplies and modifications of existing ones
We provide you with this guide on processing connection requests to resolve your doubts and easily manage your requests.