How should you act in the event of an alleged manipulation of the electricity supply?

The first thing you should know is that illegal connections carry a significant physical risk as they can cause electrocution and even death to those who make them, but they can affect you and the rest of the neighbors due to the lack of security that having a manipulated installation entails. Such as increasing the risk of fire. Although these situations of risk constitute the most danger they are not the only problem that an illegal installation can pose for you and your neighbors since the fraud that others commit supposes a substantial increase of your electrical invoice, causes overloads, and continuous cuts of light.

You must remember that the ownership of the electrical installations belongs to you and the rest of the neighbors and it will be you who will be legally responsible in case of an accident.

An approved installation guarantees:

• Protection and security systems
• Uninterrupted electrical service
• Receive information about network incidents
• Quality electrical service

And to avoid risks:

• Have installations certified by an installer
• Contact Social Services if necessary
• Have a contract with a utility company

What can you do?

If tampering with the installations directly affects you, you can contact us anonymously at anomalies@enel.com, using this form, or by calling us toll-free at 800 760 220. It is very important that, if you use these channels, you provide us with all the information that will allow us to locate the fraud: specific address, panoramic photos, meter number for the point itself or neighboring utilities, and UTM coordinates.